We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through U.S. Postal Service, and packages can be tracked through their website.
You may track the status of your order at any time by visiting www.orders.nuzumsnaturals.com and providing your order’s tracking number.
We fill domestic orders via U.S. Postal Service priority mail, which generally results in delivery within 2 to 3 days. Nuzum’s Naturals requires a signature at delivery for all orders with a value of $250 or more. Requests for the use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these requests if you place your order by phone at the telephone number first appearing above.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Nuzum’s Naturals is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
For international orders, we only ship to Australia, Canada, and the United Kingdom.
Unfortunately, we do not offer international shipping to other countries at this time. We hope to be able to offer more international shipping soon, so please check back in with us!
Lost Packages
If a package gets lost in transit (very rare, though it does happen), Nuzum’s Naturals will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient.
Package Sent to Wrong Address
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
Product Defects & Damaged Packages
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
